Privacy policy
At SOFT BOX STUDIO, we value the trust that comes with every visit and purchase. When you order a whiteboard, select markers for your workspace, or purchase an eraser for everyday use, certain information is needed to process your transaction and provide customer support.
This Privacy Policy explains how JN& FAMILY SERVICES INC, operating the website https://www.softboxstudiog.com/, may collect, use, disclose, and protect information when you browse our website, place an order, communicate with customer care, or otherwise interact with our store.
1. Information We May Collect
The information we collect depends on how you use our website and services.
Information You Provide
When you place an order, contact us, or request assistance, you may provide:
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Your name.
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Billing and shipping addresses.
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Email address.
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Order details and purchase history.
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Payment-related information submitted through checkout.
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Messages, feedback, and customer service correspondence.
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Information provided in connection with returns, refunds, replacements, or delivery inquiries.
Please avoid sending full payment card numbers, passwords, or other sensitive credentials through ordinary email.
Purchase and Transaction Information
When you purchase products from our store, we may maintain transaction records such as:
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Products purchased and quantities.
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Product prices and discounts.
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Shipping charges and applicable taxes.
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Order confirmation and payment status.
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Fulfillment and delivery information.
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Return, refund, or replacement history.
These records help us manage orders and respond to questions about individual purchases.
Technical and Website Usage Information
When you visit our website, certain technical information may be collected automatically through website functionality or service providers, depending on the tools enabled. This may include:
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IP address.
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Browser type and version.
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Device type and operating system.
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Pages visited and links selected.
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Approximate location derived from technical information.
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Date and time of website visits.
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Referral information and general browsing activity.
2. How We Use Your Information
We may use information for the following purposes.
Processing and Delivering Orders
To confirm purchases, process transactions, arrange fulfillment, calculate shipping charges, provide delivery updates, and maintain records of completed orders.
Customer Service
To answer product questions, investigate missing or damaged orders, review return and refund requests, coordinate replacements, and respond to concerns about whiteboards, markers, and erasers.
Improving Our Website
To understand how visitors use the website, improve product information, maintain website functionality, troubleshoot technical problems, and make the shopping experience easier to navigate.
Security and Fraud Prevention
To identify suspicious transactions, protect checkout processes, investigate potential misuse, and safeguard our customers, website, and business operations.
Business Records and Legal Compliance
To maintain accounting and transaction records, respond to lawful requests, resolve disputes, enforce applicable agreements, and meet tax or regulatory obligations.
Marketing and Promotional Communications
If promotional emails or other marketing communications are offered, we may use contact information in accordance with applicable consent and opt-out requirements.
You may unsubscribe from marketing emails through the unsubscribe method provided in the message or by contacting us. Transactional communications, such as order confirmations, delivery notices, and important service messages, may still be sent when necessary to complete a purchase or provide customer support.
3. Cookies and Similar Technologies
Our website or its service providers may use cookies, pixels, tags, or similar technologies if these tools are enabled.
Such technologies may help us:
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Maintain shopping cart functionality.
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Remember selected preferences.
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Support website security.
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Improve checkout functionality.
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Understand general website traffic.
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Measure the performance of website content.
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Support advertising or marketing measurement, where applicable.
You can manage or block cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Where applicable law requires consent or additional notice for non-essential tracking technologies, we will provide the required information and choices.
4. How We May Share Information
We do not treat customer information as public information. We may disclose relevant information where reasonably necessary for business operations, legal compliance, or the purposes described in this policy.
Service Providers
We may share information with third-party companies that support our store, including providers of:
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Website hosting and ecommerce platforms.
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Payment processing.
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Shipping and delivery.
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Order management and fulfillment.
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Customer support and communication.
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Website security and fraud prevention.
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Analytics and marketing services, where used.
These providers may access information needed to perform their services and are expected to handle it in accordance with applicable contractual and legal requirements.
Legal Requirements
We may disclose information when reasonably necessary to comply with applicable law, court orders, lawful government requests, or legal processes.
Business Transactions
If our business undergoes a merger, restructuring, financing, acquisition, or sale of assets, relevant information may be transferred as part of that transaction, subject to appropriate safeguards and applicable law.
Protection of Rights and Safety
We may disclose information when reasonably necessary to investigate suspected fraud, enforce our agreements, protect our website, or safeguard the rights, property, and safety of our customers, business, or others.
The categories above describe possible operational activities. They should not be interpreted as confirmation that every listed service or data-sharing arrangement is currently used by our store.
5. Payment Information
Payments may be handled through third-party payment providers available during checkout. These providers may collect and process payment information under their own privacy policies and security practices.
We may receive transaction details needed to confirm and manage purchases, but customers should not send full payment card credentials or account passwords through ordinary customer service email.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy.
Retention may be necessary for:
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Completing and documenting transactions.
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Providing customer service.
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Managing returns and refunds.
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Maintaining accounting and tax records.
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Preventing fraud and investigating disputes.
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Complying with applicable legal obligations.
The appropriate retention period depends on the type of information and the reason it was collected. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable recordkeeping requirements.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, misuse, loss, alteration, or disclosure.
No internet transmission, website, or electronic storage system can be guaranteed to be completely secure. We therefore encourage customers to use secure devices, protect their email accounts, and avoid sharing sensitive credentials through unsecured communications.
8. Florida Privacy and Data Protection Rights
Depending on the circumstances and applicable law, you may have rights concerning your personal information.
These rights may include:
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Requesting access to certain personal information.
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Requesting correction of inaccurate information.
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Requesting deletion of eligible information.
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Obtaining a copy of certain information where required.
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Opting out of certain processing activities where a privacy law grants that right.
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Receiving information about certain categories of personal information collected or disclosed.
Florida's Information Protection Act, section 501.171, Florida Statutes, addresses reasonable data security measures and notification obligations in certain data breach circumstances. Other Florida or federal privacy laws may apply depending on the information and activity involved.
The Florida Digital Bill of Rights, sections 501.701–501.722, Florida Statutes, applies only to businesses and processing activities that meet its statutory requirements and thresholds. This policy does not represent that every provision necessarily applies to our business.
To submit a privacy-related inquiry, contact:
Use the subject line Privacy Request and describe the request you wish to make. We may request additional information where reasonably necessary to verify your identity and protect personal information from unauthorized disclosure.
We will review and respond to eligible requests in accordance with applicable legal requirements.
9. Children's Privacy
Our website is intended for a general shopping audience and is not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 in a manner prohibited by applicable law. If you believe a child has submitted personal information to us, please contact [email protected] so that we can review the matter and take appropriate action.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or services. These external websites operate independently and may have their own privacy policies, data practices, and security procedures.
We encourage you to review the privacy information of any third-party website before providing personal information. We are not responsible for the privacy practices of websites that we do not operate.
11. Communications and Email Preferences
You may contact us to ask questions about your information or to update certain contact details associated with an order.
If you receive marketing communications, you may opt out using the unsubscribe instructions provided. Please note that opting out of promotional messages does not necessarily stop essential order-related or customer service communications.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our store operations, website technology, service providers, or legal obligations.
The latest version will be published on our website with an updated effective date. We encourage visitors to review this page periodically.
13. Contact Us
For privacy questions, personal information requests, or concerns about our data practices, contact:
JN& FAMILY SERVICES INC
Attn: Fort Worth
7815 CAMINO REAL I-103
MIAMI, FL 33143
United States
Email: [email protected]
Website: https://www.softboxstudiog.com/
We appreciate the trust you place in SOFT BOX STUDIO and are committed to handling your information with care, transparency, and respect.