Contact information

At SOFT BOX STUDIO, we believe that helpful products deserve helpful service. Whether you are choosing a whiteboard for your workspace, have a question about marker compatibility, need assistance with an eraser, or want an update on an existing order, we welcome your questions.

Our goal is to make communication straightforward and to help you find the information you need.

1. Customer Service Contact

For general inquiries, product questions, order assistance, shipping concerns, returns, refunds, or other customer service matters, please contact us by email.

Customer Service Email: [email protected]

Contact Person: Fort Worth

Official Website: https://www.softboxstudiog.com/

Email is our designated customer service contact channel. Please include enough information for us to understand your request and identify the relevant order where applicable.

2. Business Information

Legal Business Name: JN& FAMILY SERVICES INC

Business Address:

7815 CAMINO REAL I-103
MIAMI, FL 33143
United States

Return Address:

7815 CAMINO REAL I-103
MIAMI, FL 33143
United States

Please contact customer care and obtain return instructions before mailing merchandise. Sending a parcel without prior instructions may delay identification and processing.

3. Product Assistance

Our store offers products intended to make writing, planning, and sharing information easier.

We welcome questions about:

Whiteboards

Questions about product listings, available sizes or options where stated, surface descriptions, included components, and general product information.

Whiteboard Markers

Questions about listed colors, product details, compatibility information, included quantities, and instructions provided with the product.

Whiteboard Erasers

Questions about product descriptions, included components, cleaning surfaces, and other information presented in the relevant listing.

For product features or technical specifications, please refer to the individual product page and any instructions supplied with the item.

4. Order and Delivery Assistance

We can help with questions involving:

  • Order confirmation and order details.

  • Payment status inquiries.

  • Shipping charges and delivery information.

  • Tracking updates, where available.

  • Address correction requests before dispatch, where possible.

  • Delayed, missing, or damaged parcels.

  • Returns, refunds, and replacement requests.

When contacting us about an existing purchase, please include your order number.

5. Returns and Refunds

If you wish to return a product, request a refund, or report an item that arrived damaged or defective, email:

[email protected]

Please provide your order number, the product name, and a brief explanation of the issue. Photographs may help us review product damage or missing components.

Please wait for our return instructions before sending merchandise back.

6. Privacy and Personal Information Requests

If you have questions about how personal information is handled or wish to submit a privacy-related request, contact:

[email protected]

Use the subject line Privacy Request and describe the information or action you are asking about.

We may request reasonable verification information before responding to a request involving personal information.

7. Customer Service Response Time

We aim to respond to customer inquiries within 2–3 business days.

Response times may vary during weekends, public holidays, seasonal promotions, or periods of unusually high inquiry volume. Certain matters may require additional investigation, especially where a carrier, payment provider, or product issue is involved.

If your inquiry concerns an urgent delivery or an order that may be affected by a time-sensitive issue, please make that clear in the subject line.

8. Information to Include in Your Message

To help us handle your request efficiently, please include:

  • Your full name.

  • Your order number, if applicable.

  • The name of the product involved.

  • A clear description of your question or concern.

  • Relevant photographs or supporting information, where useful.

For your security, do not send full payment card numbers, passwords, or other sensitive account credentials through ordinary email.

9. Formal Business Correspondence

For formal correspondence concerning our website, business operations, or published policies, please use the following details:

JN& FAMILY SERVICES INC
Attn: Fort Worth
7815 CAMINO REAL I-103
MIAMI, FL 33143
United States

Email: [email protected]
Website: https://www.softboxstudiog.com/

10. Our Service Commitment

We value clear communication, accurate product information, and practical customer support. We aim to treat every inquiry with respect and to provide useful guidance without unnecessary complications.

Thank you for choosing SOFT BOX STUDIO. We appreciate your business and look forward to assisting you.